Customer Protection & Assurance
Refund and Returns Policy
Last Updated: November 9, 2026 | Entity: Ayuvamed Wellness Private Limited | Applies to: Pan-India Orders
Our Purity & Quality Commitment: Ayuvamed delivers 100% authentic, laboratory-tested Ayurvedic medicines and therapeutic oils. Because our products are consumable health formulations, strict hygiene and drug safety standards apply. If your package arrives damaged, leaking, defective, or incorrect, we provide a 100% Free Replacement or Full Refund.
1. 7-Day Return Policy (Unopened Products)
You may initiate a return within 7 days from the date of delivery under the following conditions:
- The product must be completely unopened, unused, and with the original tamper-evident seal intact.
- The item must remain in its original box packaging along with all leaflets and invoice slips.
- Note: Opened bottles, partially consumed juices, or unsealed oils cannot be returned due to health safety regulations.
2. Damaged, Leaking or Wrong Item Received (Instant Replacement)
Every order is packaged with multi-layer bubble wrap. However, if transit damage occurs:
- Notify our team within 48 hours of delivery.
- Share a clear photograph or brief video of the outer box, courier label, and damaged bottle via WhatsApp (+91 98765 43210) or email (care@ayuvamed.in).
- We will immediately dispatch a 100% Free Replacement at zero extra charge or process a full refund.
3. Step-by-Step Return Process
Step 1: Contact Support
Send a message on WhatsApp or email with your Order ID and photo proof.
Step 2: Reverse Pickup
Our courier partner (Delhivery/Blue Dart) collects the sealed parcel from your address.
Step 3: Refund Processed
Refund is credited within 3–5 business days following warehouse verification.
4. Refund Methods & Timelines
- Prepaid Orders (UPI / GPay / PhonePe / Cards / NetBanking): Refund is returned directly to the original bank/card source within 3 to 5 business days of approval.
- Cash on Delivery (COD) Orders: Because cash cannot be handed over via post, our support team will request your preferred UPI ID or Bank Account Details (NEFT/IMPS). Funds are transferred within 3 to 5 business days of receiving your account details.
5. Order Cancellation Policy
- Before Dispatch: You may cancel anytime before the parcel leaves our fulfillment center for an immediate 100% refund.
- After Dispatch: Once handed over to the courier, in-transit cancellation is not possible. You may refuse delivery at your doorstep, and a refund will be processed once the parcel returns (a nominal reverse courier fee of ₹50 may apply for change-of-mind cancellations).