Legal & Data Protection

Privacy Policy

Effective Date: November 9, 2026  |  Entity: Ayuvamed Wellness Private Limited  |  Jurisdiction: India
Our Confidentiality Guarantee: We understand that personal wellness and health conditions—including Men's Health, Hemorrhoids (Piles), Prostatitis, Diabetes, and Hypertension—require absolute discretion. We strictly adhere to the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000.

1. Introduction & Scope

Welcome to Ayuvamed ("we", "our", or "us"), operated by Ayuvamed Wellness Private Limited. This Privacy Policy outlines our practices regarding the collection, storage, processing, and safeguarding of personal information collected through our website (www.ayuvamed.in), mobile interfaces, and doctor consultation channels (including WhatsApp and telephone).

2. Information We Collect

  • Contact & Delivery Data: Name, delivery address, postal pin code, email address, and active mobile phone number.
  • Health & Lifestyle Data (Sensitive Personal Data): Self-reported health symptoms, dietary patterns, and diagnostic reports voluntarily shared during BAMS doctor consultations for personalized Ayurvedic dosages.
  • Payment Reference Data: Chosen payment method (UPI, Cards, NetBanking, or COD). Note: All digital payments are processed through RBI-approved PCI-DSS compliant gateways. We never view or store full card credentials or UPI PINs.
  • Technical Logs: IP address, device type, and session cookies used for shopping cart retention and site performance.

3. 100% Discreet Packaging & Courier Privacy

Because our remedies support sensitive concerns like Hemorrhoids and Men's Health, we maintain an uncompromised packaging protocol:

  • Parcels are dispatched in neutral, plain brown, tamper-evident boxes.
  • The shipping label contains only delivery addresses—zero product names or medical conditions are printed on the exterior.
  • Courier delivery personnel have zero knowledge of the parcel contents.

4. Confidential BAMS Doctor Consultations

Communications with our licensed Ayurvedic doctors via WhatsApp or telephone are treated as privileged medical interactions. Patient health histories and symptoms are solely utilized to prescribe appropriate Ayurvedic herbal protocols and will never be sold or rented to third-party marketing agencies.

5. Data Sharing Boundaries

We share only essential, non-medical operational data with verified third parties:

Service Partner Purpose Shared Data
Logistics (Delhivery, Blue Dart, India Post) Pan-India physical delivery & COD collection Name, shipping address, contact phone
Payment Gateways (Razorpay/PayTM/Cashfree) Encrypted transaction processing Billing order reference & total amount

6. Your Legal Data Rights

Under the Indian Digital Personal Data Protection Act (DPDP), you hold the right to request access to your stored personal information, request corrections to delivery details, or request erasure of non-statutory data by contacting our support team.

7. Grievance Officer & Contact Details

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, our designated Grievance Officer can be contacted at:

inf@ayuvamed.in

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